If you are not satisfied with our product(s) regardless the reason, you can return what you purchased (except custom made dance attire) for Exchange or Refund simply by making a Return Request , we will send you a return instruction . Please do not return your goods to us before receiving our return instruction.
We shall process the replacement or refund upon having received your returned good(s) subject to the Refund Policy or Exchange Policy and the following conditions:
1. No sign that the shoes have been worn.
2. No damage or scratch on the surface or bottom of the merchandise(s).
3. Customers shall be responsible for ALL shipping charges for purchases and returns unless it's the error of us.
4. 15% of the shoes value will be charged as restocking fee.
5. Fast replacement is encouraged. It is the most efficient way to place a new order yourself instead of waiting for us to do Exchange for you.
6. It takes about 7~10 business days for us to process the new replacement or refund upon having received customer’ s returned merchandise(s). If you choose the different item(s), we will credit back to you the balance subject to the good's price.
7. We shall not be held liable for the lost or the re-shipping cost due to the incorrect address given by customer.
8. We shall not be held liable for any damage or lost caused during your returning transit.
9. We shall keep our right to choose directly credit back to our customer or to send a check for customer's refund.
10. We shall keep our rights to alter our price and terms any time at our sole discretion without serving you a prior notice.
11. For items returned after 30 days, we will only grant up to 50% of the goods' value.